HDFC Forex Card | | United States | | | Consumer complaints and reviews about HDFC Forex Card | | bakshish99 | Apr 28, 2021 | Amount not credited into forex Card I am planning to move to Canada so i feel the need of having a forex card for my initially days in Canada especially in this covid time. From my hometown branch, i applied a hdfc Regalia forex card which is only loaded with USD. At the time of online application they loaded 100 USD and amount was deducted from my bank account. After a week, i collect my forex card from branch and i activate it. When i login into the forex card netbanking, it shows me that i have 0 USD. I called customer care and they told me to contact branch. I contacted them and haven't got a revert back now. I don't even know whether they raise a complaint about it or not. Don't fall in trap. Nearly 100 USD is about to struck and i was thinking of loading 700 USD. I will not do this unless I will get my 100 USD. Do anyone know what to do next? | | srivaak | Dec 3, 2019 | NOT RECEIVED MY FOREX CARD I Applied for my Forex Card on 23/11/2019 with the help of an online banker and did the entire online process and made the Payment through my Deutsche Bank account. I received an email from Bank on 02/12/2019 that my card is ready and can be picked up from the closest Branch (which is Gulmohar Road Juhu), when i went to the branch i realised it was shut and does not exist anymore. I asked the nearby people as to where did the branch shift, they answered that they shifted to Nehru Nagar. I went to that Branch and on talking to the everyone and shifting from one counter to another, i get a response that we do not have your card, i asked them thwn who has it ? they replied we dont know. I saved each penny for months to travel and this was not a response i expected, they tool me to another officer and he just dropped an email and nothing else, i called the customer care, they said there is no status reflecting against your card application no. How ridiculous is this situation. No one knows where my card is, with all my savings in it. I have to travel next week and no one knows where my card is. I need to know where my money went. What should i do and who should i go to. | | atul29rh | Nov 2, 2019 | HDFC Bank Forex card HDFC bank's system, process and customer care and branch staff all are so rigid and pathetic that it literally spoiled my whole day and still my issue is not solved. I applied for personalised forex card and after online payment it showed the estimated delivery date 5 to 7 working days though my travel date was just after 5 days. Despite calling at customer care more than 10 times, I could not connect to forex department. I had to visit Hi tech city branch. Branch manager was not at his desk. poor branch staff could not help due to the rigid process. My questions to HDFC bank management.
why do you need 5 days to print the name on the card. if you are not capable then why do not you give the option to customer to change the card to non personalised. why do you require customer to cancel the request through branch only and apply for new card with non personalised option and can't adjust the refund against new card. why do you require 7 working days for refund. why do you need to deduct GST in case of cancellation and adjust for FX rate change. there are so many why and no help available to customer either through customer care or branch. appreciate if you can look into these issues and fix them and also process my refund asap without any deduction. the transaction reference number is HF76021119094434 which I have used as service request number as well. | | Siddharthmaiti | May 21, 2019 | HDFC Forex card - Amount deducted but no cash dispensed at ATM I used my Hdfc prepaid forex corporate card at a cash dispensing ATM for withdrawing £800. But the amount wasn't dispensed and the balance in my forex card reduced by £800. I checked the online transaction status, it showed pending so I raised a complaint with [email protected] to reverse the amount back to my card. Following is the complaint reference number: HBL=057-592-580. The details are mentioned in the complaint mail
Please help me escalate the issue and get the amount back to my card. Its very hard earned money for me and I need it urgently. Thanks,
Siddharth | | deepakcb | Oct 14, 2018 | Not able to withdraw cash My forex card is loaded with KRW and when I have been using card for a month, after reloaded, I was not able to with draw cash from ATM, it shows an error message UKBG0051. But the same card can be used to do card transactions at any shops. Only problem is with ATM cash with drawl | | tellmehow | Sep 8, 2018 | Cancelled transactions billed My HDFC Forex Multicuurrency Card has billed me for cancelled transactions for 105SEK and 35 SEK on 8th Sept 2018. I do not know how I can reach them. I tried calling the numbers I found for customer care on the HDFC site and the ones at the back of the card. They either do not connect, put me on hold or say working hours are Monday to Friday. I have been making international calls mind it as the number in Sweden does not seem to work. Could you please suggest what to do ? | | tellmehow | Sep 8, 2018 | Cancelled transactions billed I used this HDFC Multicurrency forex card for two payments. Both the payments of 35 SEK and 105 SEK were declined by the merchant. I tried calling HDFC customer care but was either kept on hold or told that the service was only available till Friday. I was making international calls here mind it.
Could anyone tell me how I can raise a complaint.. The fore online banking does not allow that. | | Akshaya.kulkarni | Sep 5, 2018 | Online transaction issue I used this HDFC Multicurrency forex card for an online payment. The payment was declined by the merchant. My order hasn't been processed through yet 550USD have been debited from my Forex Card. | | adhithyak1995 | Aug 10, 2018 | Cannot reset username or password Cannot reset username or password. My user id is blocked. User interface is bad. Unblock my id. Please help me to reset my password. | | [email protected] | Jun 28, 2018 | Forex Card Loaded Only After Return to India Dear Sir, I had requested for a new HDFC Forex Card as I was planned to travel to UK from 18th May to 3 June. The application for a new card was done on 10th of May. I was immediately given an EMPTY card with the promise that it will be loaded in 2 days time. However to my horror, the card was never loaded and I was stranded badly in UK for those 2 weeks. I had to borrow money from friends and somehow managed to survive. As if this is not enough, the money was loaded on 4th of June (After my Return to India) and commissions/exchange amount was deducted. When I demanded full refund of my money, I was told this is not possible. Even now I am losing about 3000 INR if I go ahead and convert it back to INR. For no mistake of mine, I suffered badly while abroad and here again losing money. This is not acceptable. Can you please look into this and urgently get it fixed. Sincerely appreciate an urgent call on this to take the details. My Details Sanjeev Mahajan
9535357130 | | deepak 5656 | Jun 7, 2018 | MY FOREX CARD HAS BEEN USED BY SOMEONE IN OTHER COUNTRY I HAVE A FOREX CARD,WHICH I HAVE TAKEN FROM HDFC BANK ,FANCY BAZAR BRANCH,MISHRA COMPLEX,GUWAHATI,AS I PLAN TO VISIT SINGAPORE,MALAYSIA,BANKOK.BUT AFTER I FINISHED MY TRIP AND CAME BACK TO INDIA,I CAME TPO KNOW FROM UR HDFC CALL CENTRE THAT SOMBODY IS STILL USING MY FOREX CARD IN SRILANKA AND WITDRAW AMOUT 1000SD FROM ATM.WHEN I GOT THIS INFORMATION I WAS REALLY SHOCKED HOW IT IS POSSIBLE IF I M IN INDIA AND MY FOREX CARD IS WITH ME THEN HOW CAN SOMBODY USE MY CARD IN SRILANKA..ITS REALLY REDICULUS AND WHEN I COMPLAIN IN MY HOME BRANCH I M NOT GETTING ANY POSITIVE RESPONSE REGARDING MY COMPLAIN..I M REALLY FEELING SURPRISE..SIR I M REQUESTING YOU TO PLEASE LOOK THIS MATTER SERIOUSLY..OTHERWWISE I WILL LOOSE ALL TRUST FROM HDFC BANK. WAITING FOR REPLY | | Shabbir Dula | Jun 2, 2018 | Falsepromises Promise of cash back and zero ATM WITHDRAWAL ARE ONLY MARKETTING PROMISES AND GDFC HAS FAILED IN BOTH THE PROMISE. DO NOT BE FOOLED BY SUCH PROMISES. | | AjitSisodia | May 29, 2018 | Return of Hotel Deposit on 24th May the hotel has reverted the deposit amount which not yet added back to my card. Can you please tell me how many days will it take . | | suresh.rajendran | Jan 12, 2018 | WORST SERVICE - HDFC Forex Card Online Transaction Issue I made a online transaction in HDFC Forex Card where the transaction was failed to pay to the merchant. This is purely an error from HDFC bank. I have submitted all the required proofs and following up for many days but no one is responding or helping to reversed my money. Around 539 Euros been hold by HDFC. I escalated to till Level 3 but no single email response from them. It's a shame that such a big organisation have a poor set of workers who DON'T CARE to reply to the customer. I guess they will earn interest in my money and enjoy for long days. I did a big mistake by choosing the HDFC Forex Card. ESCALATION 1 - DAY 2 [email protected] ESCALATION 2 - DAY 3 : [email protected] ESCALATION 3 - DAY 4 : [email protected] NONE OF THESE HDFC OFFICIALS REPLYING TO MY EMAILS. | | Preyank | Aug 21, 2017 | HDFC Forex Card Transaction Issue - Worst Service Hi, I tried withdrawing 800$ from Bank Of America ATM in Boston, MA. ATM machine kept on rolling and finally 'Transaction Cancelled' came on the screen. No money got dispensed but still 800$ got debited from my forex account. I filed a complaint with HDFC Forex department right at that moment - FPQ40893 But request is still hanging, Call center people are not giving any concrete response. Sometimes they say it will take 9 more days, 11 more days. Its very frustrating, I am in urgent need of money in this new Country. Please someone help. | | Rituja_91 | Jun 7, 2017 | Forgot Forex pin and cant access money I got a forex card from HDFC in August 2016 before leaving for education in US. I haven't used the card since and I have forgotten the pin and User ID. The contact details that I had provided were of my previous Vodafone no. which was deactivated as soon as I arrived in US. So the message the site sends as I am not even getting my security question right is going to my previous no. and I come to a dead end. I need my money ASAP. Please help. | | gopinathchan | Mar 9, 2017 | Visa USD Forex CHIP Expiry due soon!! Hi, I'm not even having HDFC bank account. I got a mail like below
""
Dear GOPINATH CHENGUTTUVAN GOPINATH CHENGUTTUVAN,
Thank you for selecting HDFC Bank Visa USD Forex CHIP as your preferred choice.
This mail is to inform you that your Visa USD Forex CHIP 4213XXXXXXXX8748 having balance of USD 0.00 is due to expire on 31 of May 2017. In order to enjoy uninterrupted services of Visa USD Forex CHIP, we request you to call our PhoneBanking service or contact nearest branch to request for a replacement card.
Please do not reply back to this e-mail. For any queries or clarifications E-mail us by visiting www.hdfcbank.com/services. "" When i tried to reach them they told they get back me as soon as possible even 7 day's gone, still i have not received any call or mail regarding this and same i have mailed to ""[email protected]"" but no response.. Finally II'm planing to raise a cyber crime complain on this..... | | mccybernan | Feb 9, 2017 | ATM Withdrawal failed but amount debited Hi. I have a HDFC Forex Plus card through my employer. I tried to withdraw GBP800 from the ATM. The ATM couldn't withdraw cash however, the amount was debited from my account. I am now stuck here with no money and I need urgent help. | | danishkhan35 | Feb 7, 2017 | Hotel deposit return I had paid my hotel deposit from my forex card and the hotel processed my refund back in the forex card number. Would I get it back? And if not what can I do now. And if yes how long would it take? | | Rupa Srinivasamurthy | Oct 27, 2016 | cash not dispensed and cash deducted from account I tried to withdraw cash of 50 GBP from ATM in Loughborough, UK using Forex card. I could get the cash and the amount is deducted from my account, How can I proceed further? | | sdiwanji | Jul 13, 2016 | HDFC Forex Card Transaction Issue I used Forex Card to withdraw money[800 dollars] from Chase ATM at roughly 7.02 pm . The ATM showed it couldn't dispense money,and there was an error .I tried to withdraw money once more and now it said that I dont have sufficient balance
I went back and found that my balance was deducted but I got no cash. My account had been deducted by 800 dollars. I still have the receipts showing the error of the atm machine. I dont have much money on me I kindly request you to look into this matter urgently. I am attaching both my receipts from my first and my second transaction | | karthickd6 | Jun 13, 2016 | Not able to withdraw money with Forex Card Hi Team, I am Karthick D. i have come to OR,USA for 2 months project work. I am using a HDFC forex card for the transactions here. But when i tried to withdraw money of $400 (as 100$ 4 times i withdraw the money) from the atm, the transaction got failed, but it debited the amount from my account and still it has not reversed the trasaction. Please take necessary action to credit my money back. Thanks,
Karthick D | | sonal25 | May 16, 2016 | Not able to do online transaction Hi, I am not able to do onlone transaction with prepaid corporate forex card. Every time it comes transaction declined from issuer.Look into this issue ASAP. | | tamal424 | Mar 30, 2016 | 300 pound missing from prepaid forex card 300 pound missing from my forex card on 20th Feb 2016, due to two fraudent transactions. Since then I am chasing HDFC persons but still not receive any proper response from them. Please reply to [email protected] or registered cognizant id | | Venky Myakala | Feb 25, 2016 | WORST SERVICE I 've used my ForexCard in 3 different places in a day the total transaction value is $30.35USD, amount is debited from my account on the same time.
Now I found that the same 3 transactions are repeated in my account and again $30.35 is debited from the account. This is a worst service I've never faced with any other bankers. Last week I came to know that there is $89 USD is missing in closing balance, I raised a complaint on this issue but not bank is not yet resolved this issue. Totally I got 2 issues in 10 days the total amount I lost is $119.35. WORLD's WORST BANKING SERVICE for FOREX. Regards:
Venkatesh.Myakala
Denver, CO
UnitedStates. | | | | |
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